Privacy Policy
Privacy Policy for MedVoyage
Effective Date: 01/01/2025
At MedVoyage, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing or using MedVoyage, you consent to the practices outlined in this policy.cy.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1 Personal Information
When you voluntarily provide your details, we may collect the following
Name
Contact details (email address, phone number)
Date of birth
Passport or identification details (if required for booking purposes)
Medical history and records (only as provided by you or your authorized healthcare provider)
1.2 Non-Personal Information
We may collect non-identifiable data, such as:
IP address
Browser type and version
Device information (e.g., operating system)
Browsing behavior and referral sources
2. How We Use Your Information
We use the information you provide strictly for the following purposes:
Arranging medical tourism services, including consultations and bookings.
Facilitating communication between you and healthcare providers.
Processing payments and issuing receipts.
Complying with legal or regulatory requirements.
Improving our website and services.
Sending important updates, promotions, and offers. You may opt out at any time.
Data Shared by You
Any data you provide on our website is shared voluntarily. We do not store this data permanently; it is used only for processing your requests and is removed once its purpose is fulfilled.
3. Sharing Your Information
We share your information only under the following circumstances:
3.1 With Healthcare Providers
To coordinate your medical care, we may share relevant personal and medical details with hospitals, clinics, or specialists.
3.2 With Third-Party Service Providers
We may use trusted third-party services to process payments, manage bookings, or provide analytics. These parties are required to protect your data.
3.3 Legal Compliance
We may disclose your information if required by law or to protect our legal rights.
4. Data Security
We employ industry-standard security measures to protect your personal information. However, no online platform can guarantee absolute security. If you have any security concerns regarding your data, please contact us immediately.
5. Your Rights
Your rights regarding your personal data may vary depending on your jurisdiction. These may include:
Correction & Deletion: Request corrections to inaccurate information or the deletion of your data.
Consent Withdrawal: Withdraw your consent for data processing, where applicable.
To exercise these rights or for further inquiries, please contact us at info@medvoyage.co.in.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once the purpose is fulfilled, your data is securely deleted.
8. International Data Transfers
By sharing your data with us, you authorize MedVoyage to transfer and process your information outside your country of residence. We ensure that such transfers comply with applicable data protection laws to safeguard your privacy.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Limitation of Liability
MedVoyage facilitates medical tourism services but does not provide medical advice, diagnosis, or treatment. We are not responsible for medical outcomes, decisions made by healthcare providers, or any discrepancies in services provided by third parties. By using our services, you agree that MedVoyage is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our platform.
11. Updates and Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website, with the “Effective Date” updated accordingly.
Future updates to this policy will apply to all data previously collected under earlier versions of this policy. By continuing to use our services after any updates, you acknowledge and agree to the revised terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: info@medvoyage.co.in
📞 Phone: +91-9985233380
📍 Address: Hyderabad, Telangana, India